Trading Terms

1. We supply trade only that means our customers are those who are re-selling our products. We also supply goods to party plan, trade users, designers & businesses. We also supply the marketing industry for promotional use.

2. The prices shown are exclusive of GST and will incur 10% GST.

3. 7% discount is applicable if box quantity is ordered. The discount is however not applicable on boxes of assorted goods as they are already discounted.

4. The freight in most cases is subsidised by us and a flat freight fee is charged depending on where the goods are shipped. This however is not applicable to Cushions, Chair pads etc. Please note the freight charge below for regular items:
   Melbourne and Country Victoria $10+GST
   Sydney and Adelaide $20+GST
   Brisbane $30+GST
   Country QLD, NSW, and SA $40+GST
   Tasmania RANS will pay to Nielsen & Johnston depot in Melbourne.
   All other Zones Check with Head office

5. We see customers on appointment basis only. This way we can give quality time to our customers without any other interference. Please make an appointment with us to server you better.

6. We are pleased to provide our catalogue cum price list to businesses that satisfy our trade terms.

7. Minimum opening order required is $300 which is excluding GST. Minimum for the repeat order is also $300. However, we look after our customers and will accept smaller orders at times. We reserve the right to reject less than $300 orders from our customers.

8. We can open trade account for businesses that provide references confirming that the applicant has a record of good payment. Our customers have the right to expect us to live up to our quality & delivery promises. Consequently we have the right to expect timely payment. We require payment by no later than the 25th of the month following the month of the Invoice. Title to goods remains with "RANS" until the Invoice is paid in full.

9. We can supply goods to trade customers who require goods urgently and do not hold an account. Depending on the urgency they can do a direct deposit into our account or send us a cheque through speed post. Once the funds are cleared the goods will be sent instantly.

10. Goods availability, specials, clearance lines and once off non-catalogue items can be viewed on the internet.

11. We are always interested in customers’ feedback both good and bad. We apply the feedback to improve ourselves and in return give you good customer service. We are also interested in new products and ideas. View the website for up-to-date information on new products and email us with your feedback.

12. If you would like to produce your own catalogues, brochures or website, using our images then please let us know and we can email you the latest images.

13. Faulty returns will only be accepted within 2 weeks of shipment. All returns are to be negotiated with us on phone. Once approved, returns must be sent to us by our approved carrier. A credit note will be raised upon receipt of stock.

14. You can fill-up the "Credit Application Form" online, then print it, sign it and post it to us at the address shown on the Credit Application Form. To fill-up the application form Click here.